If you are social distancing we have measures in place to help
We are still open and if you would like to attend the practice, but understandably, would like to be able to limit your exposure to other members of the public, we have put some changes in place immediately for you to know what to expect when you visit.
Looking at guidance for social distancing, if this is something you have chosen to do and are following government guidance on how to do this, we have put the following extra measures in place:
- As a practice we have already implemented booking appointments further apart than normal where we can. This is to limit the number of people in the practice at one time.
- If you are trying to limit yourself to public exposure and are high risk, let us know and we can offer you an appointment when there is nobody else attending the practice.
- Other than staff, who will only attend work if healthy, we can arrange you to visit when no other members of the public will be in the practice.
- We can also lock the door during your visit and have a “1 in, 1 out” policy while you are here to reduce the exposure to other members of the public
- All people coming into the practice are being asked about their symptoms
- If you are feeling unwell or have any cold or flu symptoms you are NOT to enter the building, this is the guidance we have for everyone attending their appointments
- We are happy to arrange alternative methods of getting products to you to avoid repeated trip out of your home: Please speak to a member of staff about this to discuss your options.
- We have a separate room up a small step at the back of the practice, so if you would like to wait there, let us know and we can arrange this
- We have asked that carers/parents try to limit the number of people accompanying them to the appointment and if possible, they wait in the car, outside or in another room (if available) to avoid exposure to more people than necessary during their visit.
This exists alongside the other measures you may have read about in an email yesterday which I have included for you to look at again to know how we are changing our procedures to support public health and protect you and our team.
The next bit of this email is a repeat of the guidance sent yesterday and the update in this is highlighted below.
To look after you and our team we are taking the following action:
- We are checking at least daily for updates on official guidance from the Government, NHS, Public Health and the Association of Optometrists to help us take action to reduce the spread of Covid-19.
- Each morning all door handles, PC’s, keyboards, computer mice and telephones are cleaned with clinical grade sanitising wipes
- Before you come to see us for your appointment you will receive a text message asking you questions about any symptoms you may have
- When you arrive into the practice you will see notices before you enter the building which you should read and NOT enter if you have any of the symptoms mentioned
- At reception you will be asked some questions about any symptoms and how you are feeling also whether you have been in contact with anyone who has Covid-19
- In between each patient having an eye examination, all surfaces that have had contact from them and all door handles are cleaned again with clinical grade sanitising wipes
- Some adjustments to your eye examination may be made, such as asking you to cover your own eye rather than Fiona or Davina getting closer to do this for you. This is to minimise an already proximally close examination
- In the consulting room some questions may be repeated about your health, please be patient and answer them honestly and to the best of your knowledge.
- Fiona and Davina will be adopting the use of a face mask over the mouth and nose area during part of the examination that requires us to get very close to you. This is in order to reduce transmission of respiratory particles to and from each other.
- You may be asked you wash your hands on entering the practice and/or the consulting room and/or at the end of the examination. You are welcome to wash your hands using our facilities at any other time you wish, please ask.
- We are booking appointments with spaces in between to reduce exposure to other members of the public to each other as well as to staff members wherever we can.
- To reduce the number of people you are exposed to, it may be sensible to consider coming to your appointment alone if you are able to. If you are bringing a child for an examination then if possible, just one parent or carer would be best practice.
- If you come with somebody to the appointment, they may want to wait in the car, outside or in a separate room in the practice, please ask us if this is the case.
- We would like to look after our older patients and recommend that you delay your appointment if you are over 70 or in any higher risk category as advised and delay your appointment until we have more certain times. We completely understand if you prefer to cancel your appointment in these uncertain times.
- If you have an eye emergency please call us for our best most up to date information
We are still currently on the end of the phone so feel free to call us to ask advice or just to hear a friendly voice on the end of the phone.
We will do everything we can to keep you and our team safe and healthy and we ask that you do the same.
For any enquires around eye examinations or for a chat you can call us on 01332 291010 or email email@example.com